Technology

Transforming CX with embedded real-time analytics 

September 4, 2025
During Black Friday in 2024, Stripe processed more than $31 billion in transactions, with processing rates peaking at 137,000 transactions per minute, the highest in the company’s history. The financial-services firm had to analyze every transaction in real time to prevent nearly 21 million fraud attempts that could have siphoned more than $910 million from its…

How Trump is helping China extend its massive lead in clean energy 

September 4, 2025
On a spring day in 1954, Bell Labs researchers showed off the first practical solar panels at a press conference in Murray Hill, New Jersey, using sunlight to spin a toy Ferris wheel before a stunned crowd. The solar future looked bright. But in the race to commercialize the technology it invented, the US would…

The Download: sustainable architecture, and DeepSeek’s success

September 3, 2025
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Material Cultures looks to the past to build the future Despite decades of green certifications, better material sourcing, and the use of more sustainable materials, the built environment is still responsible for a…

The connected customer

September 3, 2025
As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos that limit both agility and consistency. The current wave of artificial intelligence, particularly agentic AI that can reason and act across workflows, offers a powerful…

Building the AI-enabled enterprise of the future

September 3, 2025
Artificial intelligence is fundamentally reshaping how the world operates. With its potential to automate repetitive tasks, analyze vast datasets, and augment human capabilities, the use of AI technologies is already driving changes across industries. In health care and pharmaceuticals, machine learning and AI-powered tools are advancing disease diagnosis, reducing drug discovery timelines by as much…

The Download: therapists secretly using AI, and Apple AirPods’ hearing aid potential

September 2, 2025
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Therapists are secretly using ChatGPT. Clients are triggered. Declan would never have found out his therapist was using ChatGPT had it not been for a technical mishap. The connection was patchy during one…

What health care providers actually want from AI

September 2, 2025
In a market flooded with AI promises, health care decision-makers are no longer dazzled by flashy demos or abstract potential. Today, they want pragmatic and pressure-tested products. They want solutions that work for their clinicians, staff, patients, and their bottom line. To gain traction in 2025 and beyond, health care providers are looking for real-world solutions…