December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

May 2023

Portal’s Mac app helps users focus with immersive backgrounds and audio

May 30, 2023

Productivity-enhancing app Portal has launched a Mac app. The company helps users regain focus and become more productive with immersive backgrounds and natural sounds. The service has been available through an iOS app since 2019 — the desktop and mobile apps have similar objectives. The company said that the app has attracted more than a […]

Portal’s Mac app helps users focus with immersive backgrounds and audio by Ivan Mehta originally published on TechCrunch

Blackrock, a minority investor in Byju’s, cuts startup valuation to $8.4 billion

May 30, 2023

Blackrock, a minority investor in Byju’s, has yet again cut the valuation of its holding in the Bengaluru-based startup, this time to about $8.4 billion, even as the most Indian valuable startup continues to raise capital at a better price. Blackrock cut the value of Byju’s share by 62% in the quarter ending March this […]

Blackrock, a minority investor in Byju’s, cuts startup valuation to $8.4 billion by Manish Singh originally published on TechCrunch

First they worked in tandem, now they’re in an e-bike patent suit

May 30, 2023

Grenoble-based eBikeLabs, a French startup that has been working on embedded software for electric bikes, is suing Cowboy for patent infringement and, more generally, copying eBikeLabs’ technology in its latest feature, AdaptivePower. Cowboy, the Belgian electric bike manufacturer, has refuted all the allegations and even said that eBikeLabs is running a smear campaign. There have […]

First they worked in tandem, now they’re in an e-bike patent suit by Romain Dillet originally published on TechCrunch

How to talk about AI (even if you don’t know much about AI)

May 30, 2023
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. Everyone is talking about AI, it seems. But if you feel overwhelmed or uncertain about what the hell people are talking about, don’t worry. I’ve got you. I asked some of the…

A popular Android app began secretly spying on its users months after it was approved on Google Play

May 29, 2023

A cybersecurity firm says a popular Android screen recording app that racked up tens of thousands of downloads on Google’s app store subsequently began spying on its users, including by stealing microphone recordings and other documents from the user’s phone. Research by ESET found that the Android app, “iRecorder — Screen Recorder,” introduced the malicious […]

A popular Android app began secretly spying on its users months after it was approved on Google Play by Zack Whittaker originally published on TechCrunch