December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

May 2023

Windows adds support for RAR, Netflix cracks down on passwords, and Meta lays off workers

May 27, 2023

Welcome, folks, to Week in Review (WiR), TechCrunch’s regular column that rounds up the week in tech news. Dunno about y’all, but it’s felt like a long one — and I’m thankful for the extended weekend. For those observing Memorial Day, do enjoy. Those not, take the time off where you’re able. We all need […]

Windows adds support for RAR, Netflix cracks down on passwords, and Meta lays off workers by Kyle Wiggers originally published on TechCrunch

This week in AI: AI heavyweights try to tip the regulatory scales

May 27, 2023

Keeping up with an industry as fast-moving as AI is a tall order. So until an AI can do it for you, here’s a handy roundup of the last week’s stories in the world of machine learning, along with notable research and experiments we didn’t cover on their own. This week, movers and shakers in the AI […]

This week in AI: AI heavyweights try to tip the regulatory scales by Kyle Wiggers originally published on TechCrunch