December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

May 2023

ChatGPT’s new app comes out of the gate hot, tops half a million installs in first 6 days

May 25, 2023

Despite being U.S.- and iOS-only ahead of today’s expansion to 11 more global markets, OpenAI’s ChatGPT app has been off to a stellar start. The app has already surpassed half a million downloads in its first six days since launch, according to a new analysis by app intelligence provider data.ai. That ranks it as one […]

ChatGPT’s new app comes out of the gate hot, tops half a million installs in first 6 days by Sarah Perez originally published on TechCrunch

YouTube Stories are shutting down June 26 as company focuses on Shorts

May 25, 2023

Stories are over — at least on YouTube, that is. The Google-owned video site announced today that YouTube Stories will be shutting down on June 26, 2023, as the company aims to focus on other key areas, like Shorts, Community posts, and live videos, in addition to its traditional long-form content. Creators will be alerted […]

YouTube Stories are shutting down June 26 as company focuses on Shorts by Sarah Perez originally published on TechCrunch

Google starts opening up access to its new generative AI capabilities in Search

May 25, 2023

Google announced today that it’s starting to open up access to new generative AI capabilities in Search after teasing them at its I/O event two weeks ago. The tech giant is opening up access to Search Labs, a new program that allows people to sign up for experiments, including the Search Generative Experience, and test […]

Google starts opening up access to its new generative AI capabilities in Search by Aisha Malik originally published on TechCrunch

Vinfast recalls EVs sent to U.S. over a software glitch

May 25, 2023

Vietnamese automaker Vinfast has issued its first recall for some of its 2023 VF8 vehicles over a software glitch that causes the dashboard screen to go blank. The recall was issued after federal regulators warned that drivers were at an increased risk of crashing because a blank display doesn’t show critical information such as the […]

Vinfast recalls EVs sent to U.S. over a software glitch by Kirsten Korosec originally published on TechCrunch

A brain implant changed her life. Then it was removed against her will.

May 25, 2023
Sticking an electrode inside a person’s brain can do more than treat a disease. Take the case of Rita Leggett, an Australian woman whose experimental brain implant changed her sense of agency and self. She told researchers that she “became one” with her device. She was devastated when, two years later, she was told she…

Hiring This Type of Employee Can Protect Your Business From a Volatile Market

May 25, 2023
Everyone talks about diversifying your portfolio in terms of investments, but what about diversifying your portfolio of employees? Deploying different types of permanent and flexible workers can reduce the number of idle employees, cut down on unnecessary costs and help your business succeed.