December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

May 2023

Red Hat brings generative AI to IT automation with Ansible Lightspeed

May 23, 2023

Red Hat is holding its annual customer summit in Boston this week, and today it announced a couple of enhancements to Ansible, its open source IT automation tool, including the new AI-fueled Lightspeed. Automation at its core is about distilling complex processes into a playbook or recipe of actions. The next step is building low […]

Red Hat brings generative AI to IT automation with Ansible Lightspeed by Ron Miller originally published on TechCrunch

Former Apple engineer’s Mimestream app is a nifty Gmail client for Mac

May 23, 2023

Former Apple engineer Neil Jhaveri has been working on an email app for Mac called Mimestream. It is now out of beta after a long test phase of more than two years. The app uses Gmail’s API — and that’s why it’s only compatible with Gmail at the moment. Jhaveri, who was at Apple for […]

Former Apple engineer’s Mimestream app is a nifty Gmail client for Mac by Ivan Mehta originally published on TechCrunch

Proton launches family subscription plan for privacy app suite starting at $20 per month

May 23, 2023

Privacy-centric software maker Proton has launched a new family plan starting at $19.99 (€19.99) per month, giving up to six family members access to its entire application suite. The move comes as the Swiss company looks to bolster its paying subscriber base and lock more people into its growing ecosystem of products. Founded in 2014, […]

Proton launches family subscription plan for privacy app suite starting at $20 per month by Paul Sawers originally published on TechCrunch

Ballerine brings open source to banks’ risk and identity decision-making

May 23, 2023

A new startup is launching out of stealth today with $5 million in seed funding, as it looks to bring its flavor of open source to risk decision-making software in the finance sector. Ballerine, as the startup is called, helps banks and other financial organizations automate key decisions around their KYC (know your customer) and […]

Ballerine brings open source to banks’ risk and identity decision-making by Paul Sawers originally published on TechCrunch

Waymo’s self-driving cars will be available on Uber’s app, starting in Phoenix

May 23, 2023

Waymo, Alphabet’s self-driving unit, has agreed to a multi-year strategic partnership with Uber that will see some of Waymo’s autonomous vehicle technology join Uber’s platform. The collaboration comes a few weeks after Waymo’s chief product officer Saswat Panigrahi said the company aims to increase ridership tenfold by next summer. By partnering with an existing ride-hail […]

Waymo’s self-driving cars will be available on Uber’s app, starting in Phoenix by Rebecca Bellan originally published on TechCrunch

Following UK antitrust order, Meta sells Giphy to Shutterstock for $53M after buying it for $400M

May 23, 2023

Meta has finally found a willing buyer for Giphy, the animate GIF search engine it acquired for $400 million three years ago. The move comes some seven months after the U.K.’s antitrust authority issued a final order for Meta to sell Giphy, on the grounds that the merger reduced dynamic competition. This is breaking, refresh […]

Following UK antitrust order, Meta sells Giphy to Shutterstock for $53M after buying it for $400M by Paul Sawers originally published on TechCrunch