December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

May 2023

Discord is testing parental controls that allow for monitoring of friends and servers

May 22, 2023

New usernames aren’t the only change coming to the popular chat app Discord, now used by 150 million people every month. The company is also testing a suite of parental controls that would allow for increased oversight of Discord’s youngest users, TechCrunch has learned and Discord confirmed. In a live test running in Discord’s iOS […]

Discord is testing parental controls that allow for monitoring of friends and servers by Sarah Perez originally published on TechCrunch

Our quick guide to the 6 ways we can regulate AI

May 22, 2023
Tech Review Explains: Let our writers untangle the complex, messy world of technology to help you understand what’s coming next. You can read more here. AI regulation is hot. Ever since the success of OpenAI’s chatbot ChatGPT, the public’s attention has been grabbed by wonder and worry about what these powerful AI tools can do. Generative…

Meta’s new AI models can recognize and produce speech for more than 1,000 languages

May 22, 2023
Meta has built AI models that can recognize and produce speech for more than 1,000 languages—a tenfold increase on what’s currently available. It’s a significant step towards preserving languages that are at risk of disappearing, the company says. Meta is releasing its models to the public via the code hosting service GitHub. It claims that…

Dish says ransomware gang stole almost 300,000 employee records

May 22, 2023

U.S. satellite television giant Dish has confirmed that hackers stole the personal information of almost 300,000 individuals during a February ransomware attack. In a data breach notification filed with Maine’s attorney general last week, Dish said that while customer databases were unaffected by the incident, hackers accessed hundreds of thousands of employee-related records during the […]

Dish says ransomware gang stole almost 300,000 employee records by Carly Page originally published on TechCrunch