November 2023

Humane’s Ai Pin promises an ‘ambient computing’ future for $699 (plus $24 a month)

November 9, 2023

It’s here. After months of hype, leaks and reveals, Humane has officially revealed the Ai Pin. The small device magnetically attaches to its wearer’s lapel, collecting data via an on-board camera. It’s powered by a Qualcomm chip and leverages AI. Humane believes that one day it could replace your smartphone. It will be available to […]

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LGBTQ suicide prevention org the Trevor Project is leaving Elon Musk’s X for good

November 9, 2023

One of the most prominent LGBTQ organizations in the U.S. will close its account on X, formerly Twitter. The Trevor Project announced Thursday that it has decided to end its presence on the platform in light of “increasing hate and vitriol” targeting the queer community on X, which Elon Musk purchased one year ago. The […]

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Cruise begins layoffs, starting with workers who supported driverless operations

November 9, 2023

Cruise, the GM self-driving car subsidiary, has started laying off contingent workers after pausing all of it driverless operations and losing key commercial permits that allowed it to operate a robotaxi service in San Francisco. The company laid off Thursday contingent workers, people who were employed to support its driverless fleet. These included jobs cleaning, […]

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Google Play tightens up rules for Android app developers to require testing, increased app review

November 9, 2023

Google today is announcing strengthened protections for Android developers publishing apps to its Google Play store. The changes are a part of Google’s broader efforts at keeping low-quality and unsafe apps out of its app store and off consumers’ devices, which also recently included the launch of a new real-time app scanning feature to combat […]

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Customer experience horizons

November 9, 2023
Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact their improved productivity, and customer brand advocacy. They also recognize that the quality of their employee experience (EX) is critical to success. The real potential…