A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
In a recent survey, 43% of employed respondents say the week after daylight saving time ends is their most unproductive at work — with 31% admitting they make more mistakes than is typical.