A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. It’s finally here! We’ve just unveiled our 2024 list of 15 Climate Tech Companies to Watch. This annual project is one the climate team at MIT Technology Review pours a lot of…
Generative AI models can produce images in response to prompts within seconds, and they’ve recently been used for everything from highlighting their own inherent bias to preserving precious memories. Now, researchers from Stephen James’s Robot Learning Lab in London are using image-generating AI models for a new purpose: creating training data for robots. They’ve developed…
A positive brand image is vital in today’s work culture of very discerning consumers who are not shy about vocalizing their concerns about companies’ ethics and practices. An informed and selective public wants to do business with businesses that are socially responsible. Here’s how you can prove you are.