A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The true power of leadership lies in the potential within our teams and creating environments that allow them to demonstrate leadership themselves. When we forget this, we end up with disengaged workforces, stifled creativity, and missed opportunities for growth.
Many small business owners struggle with expanding without sacrificing quality. Whether you’re running a service-based or product-based company, following a few essential steps is key to scaling your business effectively while maintaining consistency.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Introducing: 15 Climate Tech Companies to Watch The urgency of addressing climate change has never been clearer. Emissions of planet-warming gases are at record highs, as are global temperatures. All that extra heat…
NASA is poised to launch Europa Clipper, a $5.2 billion mission to Jupiter’s fourth-largest moon, as early as October 10. The spacecraft will blast off from Kennedy Space Center in Florida atop a SpaceX Falcon Heavy rocket. It will study Europa, a possible home for extraterrestrial life, through a series of flybys after reaching Jupiter…
We all want to be proud of the personal and professional legacy we leave behind. The “obituary test” is a powerful tool for determining whether or not you and the organization you’ve put so much time, effort and energy into are aligned with your personal values in a way that will endure.