A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Among the many benefits a team-empowered company can bring, founders should remember these three reasons this setup is critical for any company looking to scale.
First Solar is expanding production of its thin-film solar cells and opening new factories to meet a surge of demand. Meanwhile, it’s investing in perovskites—tiny crystalline materials that many view as a key solar technology of the future. The world needs more electricity than ever, as the AI boom puts intense demand on data centers…
Large swaths of the global economy are nearly impossible to electrify but could run on low-emissions hydrogen, helping the world transition away from fossil fuels. Electric Hydrogen is working toward more efficient, affordable production of green hydrogen. Electric Hydrogen is striving to develop production methods that make it easier and more affordable to generate huge…
Pivot Bio is using genetically edited microbes to deliver just the right amount of nitrogen to crops, cutting climate emissions without reducing agricultural yields. The development of synthetic fertilizer was one of the great achievements of the last century, providing an abundant source of nitrogen that boosted crop yields and helped feed a growing global…
Sun King is helping poor households across Asia and Africa access reliable, clean power and healthier ways of cooking. Accessing clean sources of energy has always been a challenge for low-income communities worldwide, given the high up-front costs. At least hundreds of millions of people around the world have unreliable or no access to the…
Ceibo seeks to eliminate a major potential speed bump for the clean-energy transition: the looming global copper shortage. The firm’s low-impact extraction technology targets ores that aren’t economical to mine today but could help meet the copper demands of an electrified world. Copper wires form the backbone of the clean-energy economy, connecting cars, buildings, and…
Thought leaders like Simon Sinek and Brené Brown became known for one big idea, which helped them build authority and trust. By honing in on your unique strengths, accomplishments, and experiences and staying consistent, you can establish yourself as a go-to expert in your niche.