AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business
Trust is built through genuine human connection, so AI should support human service — not replace it.
Now is a good time for doing crime
Eons ago, in 2012, I had a weird experience. My iPhone suddenly shut down. When I restarted it, I found it was totally reset—clean, like a new device. This was the early days of iOS, so I wasn’t too concerned until I went to connect it to my computer to restore it from a backup.…
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The 3 Tax Decisions Quietly Costing Small Business Owners Thousands Each Year
Here’s where small business owners lose the most money, and how to avoid those mistakes before 2026.
The Unexpected Way Podcasting Made Me a Better Leader and Decision-Maker
Running several podcasts revealed gaps in my own decision-making and became one of the most valuable forms of leadership training I did not expect.
Walmart Teams Up With Google’s Gemini to Let Shoppers Buy With AI
The retail giant is integrating Google’s AI assistant as the race heats up to control how Americans shop online.
Fintech firm Betterment confirms data breach after hackers send fake crypto scam notification to users
Hackers gained access to some Betterment customers’ personal information through a social engineering attack, then targeted some of them with a crypto-related phishing message.
Developers have made $550 billion on Apple’s App Store since 2008
Apple says its services had a “record-breaking year,” as Apple TV, Apple Music, and Apple Pay also soared.
CES showed me why Chinese tech companies feel so optimistic
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. I decided to go to CES kind of at the last minute. Over the holiday break, contacts from China kept messaging me about their travel plans. After the umpteenth “See you in…
This Coffee Mogul Wanted $90 Million for His Mansion — He Got $66 Million Instead
Robert Stiller, co-founder of Green Mountain Coffee Roasters, barely broke even on his Palm Beach waterfront property.
Google’s Gemini to power Apple’s AI features like Siri
Apple and Google have embarked on a non-exclusive, multi-year partnership that will involve Apple using Gemini models and Google cloud technology for future foundational models.
Paramount files lawsuit against Warner Bros. amidst controversial Netflix merger
Paramount has filed a lawsuit against Warner Bros. Discovery, demanding greater financial disclosure regarding Netflix’s $82.7 billion acquisition.