Understanding the 3 Tiers of Customer Service (and How to Get to the Top)
Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results.
OpenAI’s “compromise” with the Pentagon is what Anthropic feared
On February 28, OpenAI announced it had reached a deal that will allow the US military to use its technologies in classified settings. CEO Sam Altman said the negotiations, which the company began pursuing only after the Pentagon’s public reprimand of Anthropic, were “definitely rushed.” In its announcements, OpenAI took great pains to say that…
TopTechTrends
Is Zoom Video Communications (ZM) Worth Chasing in September?
Zoom Video Communications (ZM) has raised its outlook for the third quarter and expects to grow its operations in the Asia-Pacific region. Does this mean the stock is a buy…
Butternut Box wolfs down $354M for subscription canine cuisine
Butternut Box, a U.K.-based startup that prepares and ships healthy food and supplements for dogs, is raising £280 million ($354 million) in a round of funding from General Atlantic and L Catterton. Founded out of London in 2016, Butternut Box serves a handful of European markets with myriad culinary products spanning the meat and vegetable fray, […]
Are AI models doomed to always hallucinate?
Large language models (LLMs) like OpenAI’s ChatGPT all suffer from the same problem: they make stuff up. The mistakes range from strange and innocuous — like claiming that the Golden Gate Bridge was transported across Egypt in 2016 — to highly problematic, even dangerous. A mayor in Australia recently threatened to sue OpenAI because ChatGPT […]
Concerned About a Coworker’s Burnout? Here’s How to Approach the Topic Safely and Tactfully
Burnout affects a person’s mindset and perception of events, resulting in uncharacteristic behavior, such as temper tantrums or withdrawal.
Multitask Efficiently With a $159.97 Refurbished iPad Pro, on Sale for Labor Day Until September 4
Act now and score an iPad for a fraction of the price of a new model.
4 founders give us their take on what’s ahead for construction tech
Founders chatted with us about construction tech trends so we could get a basic idea of where the industry is headed.
The Download: how Yale University has prepared for ChatGPT, and schools’ AI reckoning
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How one elite university is approaching ChatGPT this school year For many people, the start of September marks the real beginning of the year. Back-to-school season always feels like a reset moment. However,…
Recruitment and Retention Strategies Vary By Generation — But They Have This One Thing in Common
Today’s workforce is one of the most generationally diverse, so human resources leaders need to understand how to recruit and retain employees based on the unique needs of each talent pool — and the commonality they all share.
Why the Death of Cookies Will Make Online Advertising Better
Third-party cookies are going away in 2024. When that happens, marketers will be able to re-engage with consumers in exciting new ways.