At first glance, it looks like the start of a human pregnancy: A ball-shaped embryo presses gently into the receptive lining of the uterus and then grips tight, burrowing in as the first tendrils of a future placenta appear. This is implantation—the moment that pregnancy officially begins. Only none of it is happening inside a…
Scaling challenges lie in balancing the delivery of personalized, high-touch service with the demands of expanding operational capabilities across a growing business.