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Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.

Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.

The company said hackers downloaded “a limited number of files” after breaking into an employee’s account. The hacking group ShinyHunters took responsibility for the breach.

AI companies have been hemorrhaging talent the past few weeks. Half of xAI’s founding team has left the company — some on their own, others through “restructuring” — while OpenAI is facing its own shakeups, from the disbanding of its mission alignment team to the firing of a policy exec who opposed its “adult mode” feature.  Watch as TechCrunch’s Equity podcast hosts Kirsten Korosec, Anthony […]

The Japanese sex toy maker said a hacker broke into an employee’s inbox and stole customer names, email addresses, and correspondence, including order details and customer service inquiries.

AI search is replacing website visits with instant decisions. Here’s why organic traffic is collapsing and what founders must do now to stay visible and competitive.

Instead of waiting on a pension that may never come, I’m exploring these pension-like business ideas to build long-term financial security for my family.

Seasoned franchise leaders know the agreement reveals how a system will grow, govern and respond to pressure long before the first unit opens.

The model is known for its overly sycophantic nature and its role in several lawsuits involving users’ unhealthy relationships to the chatbot.

Learn what great business leaders and performers share, and how it helps them seize opportunities instead of missing out.