If the past 12 months have taught us anything, it’s that the AI hype train is showing no signs of slowing. It’s hard to believe that at the beginning of the year, DeepSeek had yet to turn the entire industry on its head, Meta was better known for trying (and failing) to make the metaverse…
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In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly stand out.