Others

Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you’re destined for success.

We got a glimpse of Buc-ee’s possible future on Thursday when Mercedes announced that it would build around 30 fast-charging hubs at Buc-ee’s locations throughout the South.

© 2023 TechCrunch. All rights reserved. For personal use only.

Rebecca Liu-Doyle Contributor Share on X Rebecca Liu-Doyle is principal at Insight Partners, a global private equity and venture capital firm. Her focus areas include high-growth software, marketplaces, and consumer internet. More posts by this contributor 4 proven approaches to CX strategy that make customers feel loved The early stages of the venture-backed startup life […]

© 2023 TechCrunch. All rights reserved. For personal use only.

New data from TMTG and Rumble can help us understand how right-leaning social media services with long-term goals of building less restricted digital infrastructure are faring.

© 2023 TechCrunch. All rights reserved. For personal use only.

TikTok is pushing back against claims of bias in the Israel-Hamas war, after American politicians resumed efforts to ban the app over the apparent popularity of pro-Palestinian content. In a recent open letter, Senator Josh Hawley (R-MO) said that the influx of content critical of Israel could “propagandize Americans.” Some American politicians blame TikTok for […]

© 2023 TechCrunch. All rights reserved. For personal use only.

There’s another Airbnb tenant nightmare, this time in Washington.

What we can accomplish is unbelievable if we all do small things to change the narrative.

When ego takes hold in a self-absorbed and prideful way, it can destroy your business.

The results are in — and they might surprise you.

Celonis, the German process mining startup with a $13 billion valuation, is taking a varied approach to AI. Like many enterprise software companies, it has been using machine learning models for a number of years, but with the rise of generative AI, it’s adding a copilot feature, announced today at Celosphere, the company’s customer conference […]

© 2023 TechCrunch. All rights reserved. For personal use only.