Airbnb plans to bake in AI features for search, discovery and support
Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.
You have no choice in reading this article—maybe
Uri Maoz loved doing his human research, back when he was getting his PhD. He was studying a very specific topic in computational neuroscience: how the brain instructs our arms to move and how our gray matter in turn perceives that motion. Then his professor asked him to deliver an undergrad lecture. Maoz assumed his…
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Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada
Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.
Fintech lending giant Figure confirms data breach
The company said hackers downloaded “a limited number of files” after breaking into an employee’s account. The hacking group ShinyHunters took responsibility for the breach.
Why top talent is walking away from OpenAI and xAI
AI companies have been hemorrhaging talent the past few weeks. Half of xAI’s founding team has left the company — some on their own, others through “restructuring” — while OpenAI is facing its own shakeups, from the disbanding of its mission alignment team to the firing of a policy exec who opposed its “adult mode” feature. Watch as TechCrunch’s Equity podcast hosts Kirsten Korosec, Anthony […]
Sex toys maker Tenga says hacker stole customer information
The Japanese sex toy maker said a hacker broke into an employee’s inbox and stole customer names, email addresses, and correspondence, including order details and customer service inquiries.
The Zero-Click Economy Is Here, and It’s Stealing the Traffic You Rely On. Here’s How to Adapt Before It’s Too Late.
AI search is replacing website visits with instant decisions. Here’s why organic traffic is collapsing and what founders must do now to stay visible and competitive.
Pensions Are No Longer Reliable. Here are 8 Predictable Income Streams I’m Pursuing to Replace Mine.
Instead of waiting on a pension that may never come, I’m exploring these pension-like business ideas to build long-term financial security for my family.
I Stopped Reading Franchise Agreements as Contracts — Here’s What I See Instead
Seasoned franchise leaders know the agreement reveals how a system will grow, govern and respond to pressure long before the first unit opens.
OpenAI removes access to sycophancy-prone GPT-4o model
The model is known for its overly sycophantic nature and its role in several lawsuits involving users’ unhealthy relationships to the chatbot.
This Isn’t a Dress Rehearsal — Run Your Business Like You Only Get One Take. Here’s How.
Learn what great business leaders and performers share, and how it helps them seize opportunities instead of missing out.