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AWS introduced Contact Center, its customer service oriented product some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of competing directly with the likes of Salesforce and other established enterprise SaaS vendors. When you are competing in that space, you need some powerful […]

AWS adds automated agent monitoring to Amazon Contact Center by Ron Miller originally published on TechCrunch

This time two years ago, I changed up my annual gift guide feature’s focus from travel to working from home. After all, very few of us were doing much traveling at the time. I planned to switch back as the world reopened; it’s clear now, however, that for many of us, there is no going […]

8 Great gifts for anyone working from home by Brian Heater originally published on TechCrunch

Mozilla’s Hubs offering has been kicking around for several years now. Lucas described a 2018 preview of the service thusly, “It’s not Second Life, or even Facebook Spaces; it’s pretty low-key. You’re just a humble robot hanging with other robots who are hopefully your friends.” The service has expanded features since then (including the arrival […]

For $20 a month, you can host meetings in Mozilla’s mini metaverse by Brian Heater originally published on TechCrunch

At this morning’s Re:Invent keynote in Las Vegas, Amazon unveiled AWS SimSpace Weaver, a computing service that allows developers to run city-sized simulations at scale in the cloud. The service is designed to free simulation developers from the constraints of their own hardware. Amazon’s proposed applications here are city managers simulating a natural disaster to […]

AWS SimSpace Weaver can run city-sized simulations in the Cloud by Brian Heater originally published on TechCrunch

Amazon Web Services (AWS) has announced some notable new natural language querying capabilities that enable non-analysts to forecast future business outcomes. By way of a quick recap, AWS first introduced its QuickSight business intelligence service back in 2015, allowing customers to visualize their data through dashboards and reports without requiring the technical prowess of a […]

AWS now supports natural language forecasting queries in QuickSight Q by Paul Sawers originally published on TechCrunch

AWS today announced Amazon Security Lake, a new purpose-built data lake for security-related data. It can aggregate data from cloud and on-premises infrastructure, firewalls and endpoint security solutions. It helps enterprises centralize all of their security data in a single data lake, using a standards-based format, and manage the lifecycle of this data. Security Lake […]

Amazon Security Lake is a standards-based data lake for security data by Frederic Lardinois originally published on TechCrunch