Technology

Uber takes steps to combat unfair driver deactivations

November 13, 2023

Uber is introducing new features geared toward addressing the issues of unfair deactivations that ride-hail and delivery drivers often face. Starting Monday across the U.S., Uber will roll out a technology that identifies riders or Uber Eats customers who consistently give bad ratings or feedback with the intent of getting a refund. Allegations by those […]

© 2023 TechCrunch. All rights reserved. For personal use only.

The Download: are we alone, and private military data for sale

November 13, 2023
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Are we alone in the universe? The quest to determine if anyone or anything is out there has gained greater scientific footing over the past 50 years. Back then, astronomers had yet to…

The US military’s privacy problem in three charts

November 13, 2023
This article is from The Technocrat, MIT Technology Review’s weekly tech policy newsletter about power, politics, and Silicon Valley. To receive it in your inbox every Friday, sign up here. Highly personal and sensitive data about military members, such as home addresses, health and financial information, and the names of family members and friends, is…

The Biggest Questions: Are we alone in the universe?

November 13, 2023
In 1977, the New York Times published an article titled “Seeking an End to Cosmic Loneliness,” describing physicists’ attempts to pick up radio messages from aliens. The endeavor, known as the Search for Extraterrestrial Intelligence (SETI), was still in its early stages, and its proponents were struggling to persuade their peers and Congress that the…

The Download: how to fight pandemics, and a top scientist turned-advisor

November 10, 2023
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How open-source drug discovery could help us in the next pandemic When the covid pandemic hit, our antiviral coffers were bare. After all, developing drugs for diseases that don’t pose an immediate threat…

How open-source drug discovery could help us in the next pandemic

November 10, 2023
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. When the covid pandemic hit, our antiviral coffers were essentially bare. Sure, pharmaceutical companies had developed drugs to combat influenza and a handful of chronic infections.…

Customer experience horizons

November 9, 2023
Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact their improved productivity, and customer brand advocacy. They also recognize that the quality of their employee experience (EX) is critical to success. The real potential…