March 25, 2026

Customer Loyalty Is Becoming More Fragile. Here’s the Leadership Mistake That’s Fueling Its Decline.

Why trust and emotional connection, not speed or automation, drive lasting loyalty — and how you can use humans and technology together to keep customers coming back.

Technology

The Download: Early adopters cash in on China’s OpenClaw craze, and US batteries slump

March 12, 2026
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Hustlers are cashing in on China’s OpenClaw AI craze  In January, Beijing-based software engineer Feng Qingyang started tinkering with OpenClaw, a new AI tool that can take over a device and autonomously complete tasks.…

Pragmatic by design: Engineering AI for the real world

March 12, 2026
The impact of artificial intelligence extends far beyond the digital world and into our everyday lives, across the cars we drive, the appliances in our homes, and medical devices that keep people alive. More and more, product engineers are turning to AI to enhance, validate, and streamline the design of the items that furnish our…

Brutal times for the US battery industry

March 12, 2026
Just a few years ago, the battery industry was hot, hot, hot. There was a seemingly infinite number of companies popping up, with shiny new chemistries and massive fundraising rounds. My biggest problem was sifting through the pile to pick the most exciting news to cover. That tide has turned, and in 2026, what seems…

Hustlers are cashing in on China’s OpenClaw AI craze

March 11, 2026
Feng Qingyang had always hoped to launch his own company, but he never thought this would be how—or that the day would come this fast.  Feng, a 27-year-old software engineer based in Beijing, started tinkering with OpenClaw, a popular new open-source AI tool that can take over a device and autonomously complete tasks for a…

The Download: Pokémon Go to train world models, and the US-China race to find aliens

March 11, 2026
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How Pokémon Go is giving delivery robots an inch-perfect view of the world  Pokémon Go was the world’s first augmented-reality megahit. Released in 2016 by Niantic, the AR twist on the…

How Pokémon Go is helping robots deliver pizza on time

March 10, 2026
Pokémon Go was the world’s first augmented-reality megahit. Released in 2016 by the Google spinout Niantic, the AR twist on the juggernaut Pokémon franchise fast became a global phenomenon. From Chicago to Oslo to Enoshima, players hit the streets in the urgent hope of catching a Jigglypuff or a Squirtle or (with a huge amount…

Prioritizing energy intelligence for sustainable growth

March 10, 2026
Loudoun County, Virginia, once known for its pastoral scenery and proximity to Washington, DC, has earned a more modern reputation in recent years: The area has the highest concentration of data centers on the planet. Ten years ago, these facilities powered email and e-commerce. Today, thanks to the meteoric rise in demand for AI-infused everything,…