Why trust and emotional connection, not speed or automation, drive lasting loyalty — and how you can use humans and technology together to keep customers coming back.
AI is no longer about pilots and promise. Leaders must focus on execution, using agentic AI, smart automation and disciplined cloud and security strategies to deliver business value.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Introducing: the Crime issue Technology has long made crime and its prosecution a game of cat and mouse. But those same new technologies that have allowed crime to outpace law have also reenergized…
Eons ago, in 2012, I had a weird experience. My iPhone suddenly shut down. When I restarted it, I found it was totally reset—clean, like a new device. This was the early days of iOS, so I wasn’t too concerned until I went to connect it to my computer to restore it from a backup.…