Technology

In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…

Yahoo is acquiring Artifact, the AI-powered news app from Instagram’s co-founders Kevin Systrom and Mike Krieger, the company announced on Tuesday. The financial terms of the deal were not disclosed. Artifact will no longer operate as a standalone app, and its proprietary AI-powered personalization technology will be integrated across Yahoo, including the Yahoo News app […]

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A few years ago, Darren Shimkus, ex-president of Udemy, had a conversation with Dennis Yang about skills building. Shimkus was of the belief that building skills in the corporate sector was a difficult, but not intractable, challenge — one that could perhaps be solved with the right technology. He brought it up to Yang, who […]

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This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How ASML took over the chipmaking chessboard On a drab Monday February morning in California, at the drab San Jose Convention Center, attendees of the SPIE Advanced Lithography and Patterning Conference gathered to…

For most people around the world, Meta’s text-based social network Threads is a platform that they haven’t thought of for months. But for Liu, a design professional in Taipei, it’s where she’s receiving unprecedented attention.  “My casual posts often receive a large number of reposts now. It used to only happen every few months on…

Former president Donald Trump’s digital media company is losing money, and lots of it. But why is that any different from other “startups,” which often struggle to post a profit for years, if they ever do? There are a couple reasons. First, as a recap: Trump Media and Technology Group recently merged with Digital World […]

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Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming…

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