A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
As companies digest the hard-won lessons from this volatile year, 2025 looms with both new risks and fresh opportunities for those prepared to navigate a landscape where adaptability is key to survival.
AI’s emissions are about to skyrocket even further It’s no secret that the current AI boom is using up immense amounts of energy. Now we have a better idea of how much. A new paper, from a team at the Harvard T.H. Chan School of Public Health, examined 78% of all data centers in the…
Last week, this space was all about OpenAI’s 12 days of shipmas. This week, the spotlight is on Google, which has been speeding toward the holiday by shipping or announcing its own flurry of products and updates. The combination of stuff here is pretty monumental, not just for a single company, but I think because…