A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
A company making fire-suppressing battery materials just got a $670.6 million loan commitment from the US Department of Energy. Aspen Aerogels makes insulating materials that can be layered inside an EV’s battery to prevent or slow heat and fires from spreading within the pack. The company is building a new factory in Georgia to produce…
These are common hurdles for Hispanic entrepreneurs, but with the right strategies, you can overcome them and achieve lasting financial stability while staying true to who you are. Here’s how to avoid the three biggest mistakes that could be holding you back.
Few people take the time to consider where they want to be in the long term and what their legacy will be. Entrepreneurs must consider their impact and purpose in this world earlier on in life.
Incorporating identity play into your leadership development can be a game-changer. Rather than discarding what works, play is about experimenting with different aspects of your leadership identity.
Does ChatGPT treat you the same whether you’re a Laurie, Luke, or Lashonda? Almost, but not quite. OpenAI has analyzed millions of conversations with its hit chatbot and found that ChatGPT will produce a harmful gender or racial stereotype based on a user’s name in around one in 1000 responses on average, and as many…