December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

 A data bottleneck is holding AI science  back, says new Nobel winner

October 15, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. David Baker is sleep-deprived but happy. He’s just won the Nobel prize, after all.  The call from the Royal Swedish Academy of Sciences woke him in the middle of the night.…

The quest to protect farmworkers from extreme heat

October 15, 2024
On July 21, 2024, temperatures soared in many parts of the world, breaking the record for the hottest day ever recorded on the planet. The following day—July 22—the record was broken again. But even as the heat index rises each summer, the people working outdoors to pick fruits, vegetables, and flowers for American tables keep…