December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

7 Expert Strategies to Beat Every Google SEO Update and Boost Your Search Power

October 14, 2024
In a landscape where Google’s updates can rapidly shift search rankings, staying visible requires more than basic SEO tactics. Here are seven advanced strategies, from structuring content around topic clusters to optimizing for zero-click searches, all designed to help you maintain and boost your search visibility as you head into 2025.

Data strategies for AI leaders

October 14, 2024
Organizations are starting the heavy lifting to get real business value from generative AI. As Arnab Chakraborty, chief responsible AI officer at Accenture, puts it, “2023 was the year when clients were amazed with generative AI and the possibilities. In 2024, we are starting to see scaled implementations of responsible generative AI programs.” Some generative…

The Download: growing Africa’s food, and deleting your 23andMe data

October 14, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Africa fights rising hunger by looking to foods of the past After falling steadily for decades, the prevalence of global hunger is now on the rise—nowhere more so than in sub-Saharan Africa. Conflicts,…

How to… delete your 23andMe data

October 14, 2024
MIT Technology Review’s How To series helps you get things done.  Things aren’t looking good for 23andMe. The consumer DNA testing company recently parted ways with all its board members but CEO Anne Wojcicki over her plans to take the company private. It’s also still dealing with the fallout of a major security breach last October, which…

Africa fights rising hunger by looking to foods of the past

October 14, 2024
The first time the rains failed, the farmers of Kanaani were prepared for it. It was April of 2021, and as climate change had made the weather increasingly erratic, families in the eastern Kenyan village had grown used to saving food from previous harvests. But as another wet season passed with barely any rain, and…