A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The findings are part of APCO’s 10th annual TradeMarks study, which surveyed over 330 congressional staffers, government officials and business leaders last summer.
Co-founders Lauren Stephens and Kaki McGrath, along with their mother Bonnie Dudley, turned everyday-wear brand Dudley Stephens into a multimillion-dollar success.
The article highlights the global e-waste crisis and the importance of cross-border cooperation, policy frameworks, and technological innovation in managing electronic waste while showcasing successful examples from the EU, Japan, and companies like Apple.