A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. These are the best ways to measure your body fat —Jessica Hamzelou We all know that being overweight is not great for your health—it’s linked to metabolic diseases like diabetes and cardiovascular problems.…
When Martin Roth began his career as a forest ranger in the 1980s, his job was to care for the forest in a way that would ensure continuity for decades, even centuries. Now, with climate change, it’s more about planning for an uncertain future. “It’s turned into disaster management,” says Roth, for whom the 3,000…
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. This week, an office conversation turned to body weight. We all know that being overweight is not great for your health—it’s linked to metabolic diseases like diabetes and…
Being happy in sales is more than the volume of revenue or the number of closed deals—it’s about leveraging a holistic approach to selling and having sustainable, predictable growth.