A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
In 2022, the US made a massive bet on the carbon removal industry, committing $3.5 billion to build four major regional hubs in an effort to scale up the nascent sector. But industry observers fear that market demand isn’t building fast enough to support it, even with these substantial federal grants and other subsidies. Some…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The weeds are winning Since the 1980s, more and more plants have evolved to become immune to the biochemical mechanisms that herbicides leverage to kill them. This herbicidal resistance threatens to decrease yields—out-of-control…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. We get to celebrate a very special birthday today—The Spark just turned two! Over the past couple of years, I’ve been bringing you all the news you need to know in climate…
On a languid, damp July morning, I meet weed scientist Aaron Hager outside the old Agronomy Seed House at the University of Illinois’ South Farm. In the distance are round barns built in the early 1900s, designed to withstand Midwestern windstorms. The sky is a formless white. It’s the day after a storm system hundreds…
A new adhesive technology pays homage to one of nature’s strongest sources of suction: an octopus tentacle. Researchers replicated an octopus’s strong grip and controlled release to create a tool that manipulates a wide array of objects. It could help improve underwater construction methods or find application in everyday devices like an assistive glove. Each…