December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Productivity Electrified: Tech That Is Supercharging Business

October 9, 2024
This sponsored session was presented by Ford Pro at MIT Technology Review’s 2024 EmTech MIT event. A decarbonized transportation system is a necessary pre-requisite for a sustainable economy. In the transportation industry, the road to electrification and greater technology adoption can also increase business bottom lines and reduce downstream costs to tax payers. Focusing on…

The Download: another Nobel Prize for AI, and Adobe’s anti-scraping tool

October 9, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Google DeepMind wins joint Nobel Prize in Chemistry for protein prediction AI   Google DeepMind founder Demis Hassabis has won a joint Nobel Prize for Chemistry for using artificial intelligence to predict the structures…

Google DeepMind wins joint Nobel Prize in Chemistry for protein prediction AI  

October 9, 2024
In a second Nobel win for AI, the Royal Swedish Academy of Sciences has awarded half of the 2024 Nobel Prize in Chemistry to Demis Hassabis, the co-founder and CEO of Google DeepMind and John M. Jumper, a director at Google DeepMind, for their work on using artificial intelligence to predict the structures of proteins,…