Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
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Beyond the Paycheck — How to Build a Workplace Culture Centered on Love, Abundance and Purpose
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Here’s Why These Two Scientists Won the $1.06 Million 2024 Nobel Prize in Physics
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Mega Millions Tickets Will Soon Cost More Than Double the Current Price, With More Changes on the Way. Here’s What We Know.
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Employees are Turning the Tables — How Entrepreneurs Should Change Their Annual Employee Reviews
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Google Is Losing Ground to Unexpected Rivals in Search Ad Revenue and Name Popularity, According to New Estimates
Gen Z is barely using Google as a verb anymore.