A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Spruce Pine, North Carolina, has most of the world’s high-quality quartz, a mineral essential for the semiconductors used in smartphones, laptops, and AI chips.