This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Navigating the rise of AI agents AI agents is a buzzy term that essentially refers to AI models and algorithms that can not only provide you with information, but take actions on your…
In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly stand out.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why it’s so hard to stop tech-facilitated abuse After Gioia had her first child with her then husband, he installed baby monitors throughout their home—to “watch what we were doing,” she says, while…
Selling is one of the hardest parts of building a startup, but arguably the most important. This piece shares hard-won, tactical lessons from my early days, offering a blueprint for founders navigating the messy reality of doing sales with no team, no leads and no playbook.
After Gioia had her first child with her then husband, he installed baby monitors throughout their Massachusetts home—to “watch what we were doing,” she says, while he went to work. She’d turn them off; he’d get angry. By the time their third child turned seven, Gioia and her husband had divorced, but he still found…