A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
A positive brand image is vital in today’s work culture of very discerning consumers who are not shy about vocalizing their concerns about companies’ ethics and practices. An informed and selective public wants to do business with businesses that are socially responsible. Here’s how you can prove you are.
The true power of leadership lies in the potential within our teams and creating environments that allow them to demonstrate leadership themselves. When we forget this, we end up with disengaged workforces, stifled creativity, and missed opportunities for growth.
Many small business owners struggle with expanding without sacrificing quality. Whether you’re running a service-based or product-based company, following a few essential steps is key to scaling your business effectively while maintaining consistency.