‘I’m Shocked’: Costco Customers Are Freaking Out About a Change to a Beloved Bakery Item
Costco customers are feeling burnt by a not-so-sweet switcheroo in the bakery department.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Stop Chasing Subscribers — Start Making Money With These Newsletter Hacks
Here’s how operators profit from newsletters by turning acquisition costs into revenue and leveraging one audience to build multiple assets.
Why Aren’t More Business Owners Using This $18 App?
Turn complex data into convincing visuals with Microsoft Visio Pro.
The Download: society’s techlash, and Android XR
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How Silicon Valley is disrupting democracy The internet loves a good neologism, especially if it can capture a purported vibe shift or explain a new trend. In 2013, the columnist Adrian Wooldridge coined…
There’s a Growing Demand For This New Type of Professional — Here’s Why Your Startup Needs Them, Too.
As startups evolve, a new breed of talent — the “boulder climber” — is emerging: adaptable professionals who balance strategic vision with hands-on execution. Learn why these versatile hires are redefining success in lean, agile teams.
How Silicon Valley is disrupting democracy
The internet loves a good neologism, especially if it can capture a purported vibe shift or explain a new trend. In 2013, the columnist Adrian Wooldridge coined a word that eventually did both. Writing for the Economist, he warned of the coming “techlash,” a revolt against Silicon Valley’s rich and powerful fueled by the public’s…
‘I’m Not Trying to Land on Mars’: Mark Cuban Takes Dig at Elon Musk to Explain Why His Online Pharmacy Isn’t Trying to Make More Money
Mark Cuban Cost Plus Drug Co. is an online pharmacy co-founded by Cuban and radiologist Alex Oshmyansky.
‘It’s Not About You’: How to Fire Someone Effectively, According to Kevin O’Leary
O’Leary says that if you can’t fire someone, you aren’t the right leader for the organization.
Meta Makes $1 Million Dollar Donation to Donald Trump’s Inaugural Fund
Meta CEO Mark Zuckerberg also reportedly gave Trump a pair of Ray-Ban Meta smart glasses.
‘Hustling Every Day’: These Friends Started a Side Hustle With $2,500 Each — It ‘Snowballed’ to Over $500,000 and Became a Multimillion-Dollar Brand
Paris Emily Nicholson and Saskia Teje Jenkins had a 2020 brainstorm session that led to a lucrative business.