December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

AI’s emissions are about to skyrocket even further

December 13, 2024
It’s no secret that the current AI boom is using up immense amounts of energy. Now we have a better idea of how much.  A new paper, from a team at the Harvard T.H. Chan School of Public Health, examined 2,132 data centers operating in the United States (78% of all facilities in the country).…

The Download: society’s techlash, and Android XR

December 13, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How Silicon Valley is disrupting democracy The internet loves a good neologism, especially if it can capture a purported vibe shift or explain a new trend. In 2013, the columnist Adrian Wooldridge coined…