When the covid-19 pandemic started, Jennifer Phillips thought about the songs of the sparrows. They were easier to hear, because the world had suddenly become quieter. Car traffic plummeted as people sheltered at home and shifted to remote work. Air travel collapsed. Cities—normally filled with the honking, screeching, engine-gunning riot of transportation—became as silent as…
From post-purchase flows to community digests, here’s how to build an email lifecycle that keeps subscription health customers engaged long after they buy.
Meta and YouTube must pay $3 million in compensatory damages after a jury ruled their addictive app features caused mental health harm to a young user.
Why trust and emotional connection, not speed or automation, drive lasting loyalty — and how you can use humans and technology together to keep customers coming back.