A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Ready to be your own boss? Join our webinar on 10/23 at 2pm ET to learn how being a franchise owner can allow you to take back control of your daily schedule and stop working for someone else. Register now!
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The UK is done with coal. How’s the rest of the world doing? The UK is shutting down its final coal-fired power plant today, marking the end of an era for the country’s…
The UK is shutting down its final coal-fired power plant today, marking the end of an era for the country’s energy system. Once the backbone of the grid, coal has been steadily replaced with other, less polluting energy sources. Coal is the most emissions-intensive fuel powering the grid today, and moving away from it, even…
The day I accepted that my dream of becoming a professional soccer player wouldn’t come true is seared into my memory — but I found a new purpose in starting a business. Here are the three lessons that shaped my journey and how you can apply them to your own.
In an essay last week, Sam Altman, the CEO of OpenAI, argued that the accelerating capabilities of AI will usher in an idyllic “Intelligence Age,” unleashing “unimaginable” prosperity and “astounding triumphs” like “fixing the climate.” It’s a promise that no one is in a position to make—and one that, when it comes to the topic…