A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Strategies for small business owners who are looking to influence policy decisions, stay informed and strengthen their business resiliency ahead of the 2024 election.
“Can you jump on a call?” is a common question in our modernized working world. However, is it time to rethink this? Ingvar Kamprad was a firm believer in keeping meetings minimal, and my experiences building Bubbles led me to concur with that. Let’s explore.
Without open lines of communication, it can be a struggle to build a healthy operational environment or team culture, causing your entire organization to suffer. Here’s how to do it the right way.