A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Without open lines of communication, it can be a struggle to build a healthy operational environment or team culture, causing your entire organization to suffer. Here’s how to do it the right way.
Peter Barrick, CEO and co-founder of the healthy snack food company Rivalz, breaks down the leadership and risk-management skills he learned in the military that have helped him succeed in business.
Like the ancient mariners who first steered their ships by it, you can help your team find their way with a well-thought-out vision that’s communicated to everyone and reinforced every day.
Kristen Haseotes bought a failing location of Bad Ass Coffee of Hawaii, and then slammed the gas on growth. Here’s how she became the franchise’s top performer.