A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Separating the family business from the business of the family can be tricky, but preserving family harmony even as you transition away from your business is possible.
The changing digital and search landscape — from simply compiling results to attempting to give searchers the essence of a brand — requires those managing reputations to keep up with emerging tech to best serve their clients. AI is the latest stop on this journey.
Kids’ meal prices have surged by an average of 43% over the last 10 years, outpacing the national inflation rate. But a few chains have managed to keep price increases below the inflation rate.
In the decade-long fight to control CRISPR, the super-tool for modifying DNA, it’s been common for lawyers to try to overturn patents held by competitors by pointing out errors or inconsistencies. But now, in a surprise twist, the team which earned the Nobel Prize for developing CRISPR is asking to cancel two of their own…
The conventional wisdom for entrepreneurs to say “no” to opportunities can be counterproductive early on. Embracing “yes” can lead to discovering your strengths, finding valuable collaborators and identifying your business niche — ultimately earning you the privilege to say “no” later.
As Black Friday and Cyber Monday continue to break sales records, businesses must use every tool available to stand out in the market. This article explores how AI-driven strategies can enhance personalization, streamline operations and drive revenue across channels during BFCM.