A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The Allen Institute for Artificial Intelligence (Ai2), a research nonprofit, is releasing a family of open-source multimodal language models, called Molmo, that it says perform as well as top proprietary models from OpenAI, Google, and Anthropic. The organization claims that its biggest Molmo model, which has 72 billion parameters, outperforms OpenAI’s GPT-4o, which is estimated…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why one developer won’t quit fighting to connect the US’s grids Michael Skelly hasn’t learned to take no for an answer. For much of the last 15 years, the energy entrepreneur has worked…
Michael Skelly hasn’t learned to take no for an answer. For much of the last 15 years, the Houston-based energy entrepreneur has worked to develop long-haul transmission lines to carry wind power across the Great Plains, Midwest, and Southwest, delivering clean electricity to cities like Albuquerque, Chicago, and Memphis. But so far, he has little…
OpenAI is broadening access to Advanced Voice Mode, a feature of ChatGPT that allows you to speak more naturally with the AI model. It allows you to interrupt its responses mid-sentence, and can also sense and interpret your emotions based on your tone of voice and adjust its responses accordingly. These features were teased back…
Dominique Dawes, the first female African-American gymnast to win an individual Olympic medal, highlights how small business owners can succeed through flexibility and balancing work and personal life.