A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Google’s $1.67 billion patent settlement highlights the importance of strategic patent management. How can aligning patents with business goals prevent costly mistakes and protect consumer trust? Discover the answers and learn how to turn patents into powerful assets.
Many companies have transitioned to hybrid and fully remote work models in recent years. Here are ten tips to help manage fully remote teams during summer and holiday periods.