This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. I checked out one of the biggest anti-AI protests ever Pull the plug! Pull the plug! Stop the slop! Stop the slop! For a few hours this Saturday, February 28, I watched as…
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A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
It’s a stormy holiday weekend, and you’ve just received the last notification you want in the busiest travel week of the year: The first leg of your flight is significantly delayed. You might expect this means you’ll be sitting on hold with airline customer service for half an hour. But this time, the process looks…