A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Early next year, Google and its partners plan to launch the first in a series of satellites that together would provide close-up, frequently refreshed images of wildfires around the world, offering data that could help firefighters battle blazes more rapidly, effectively, and safely. The online search giant’s nonprofit and research arms have collaborated with the…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why we need an AI safety hotline —Kevin Frazier is an assistant professor at St. Thomas University College of Law and senior research fellow in the Constitutional Studies Program at the University of…
In the past couple of years, regulators have been caught off guard again and again as tech companies compete to launch ever more advanced AI models. It’s only a matter of time before labs release another round of models that pose new regulatory challenges. We’re likely just weeks away, for example, from OpenAI’s release of…