The Download: sustainable architecture, and DeepSeek’s success

September 3, 2025
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Material Cultures looks to the past to build the future Despite decades of green certifications, better material sourcing, and the use of more sustainable materials, the built environment is still responsible for a…

The connected customer

September 3, 2025
As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos that limit both agility and consistency. The current wave of artificial intelligence, particularly agentic AI that can reason and act across workflows, offers a powerful…