Why trust and emotional connection, not speed or automation, drive lasting loyalty — and how you can use humans and technology together to keep customers coming back.
Like many others, I recently fled social media platform X for Bluesky. In the process, I started following many of the people I followed on X. On Thanksgiving, I was delighted to see a private message from a fellow AI reporter, Will Knight from Wired. Or at least that’s who I thought I was talking…