A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
There’s a measurable correlation between creativity and exceptional business performance. Creative entrepreneurs blend the best of both worlds — creativity and business — offering a unique, dual approach that could be your key to innovation and growth.
Businesses must adopt innovative practices aligned with national policies, actively participate in setting industry standards and foster cross-sector collaboration.
Through a multi-year partnership with the NFL, Applebee’s is positioning itself as the ultimate destination for game day — and the ultimate game day food.
Hidden factors, such as unspoken emotions and unacknowledged experiences, can significantly impact business outcomes. By addressing these hidden dynamics, leaders can foster a more open, productive and humane work environment that aligns with the true values of the company.