December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: mining metals with plants, and our dystopian future

September 6, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How plants could mine metals from the soil Nickel may not grow on trees—but there’s a chance it could someday be mined using plants. Many plants naturally soak up metal and concentrate it…

How plants could mine metals from the soil

September 6, 2024
Nickel may not grow on trees—but there’s a chance it could someday be mined using plants. Many plant species naturally soak up metal and concentrate it in their tissues, and new funding will support research on how to use that trait for plant-based mining, or phytomining.  Seven phytomining projects just received $9.9 million in funding…

These Types of People Are the Secret Superheroes Your Business Needs

September 5, 2024
There’s a measurable correlation between creativity and exceptional business performance. Creative entrepreneurs blend the best of both worlds — creativity and business — offering a unique, dual approach that could be your key to innovation and growth.